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Frequently Asked Questions

Your most frequently asked questions

+ How do I reserve?

+ How do I pay for my stay?

+ What are the check-in and check-out times?

+ Is it possible to arrive outside of the check-in times?

+ I have made a reservation online but I haven’t received a confirmation email. What should I do?

+ Do I have to pay for the whole of my stay at the time of reservation?

+ Can I reserve ski passes at a preferential rate on site?

  • I have not yet reserved

  • I have already reserved

  • I have just returned from a Nemea stay

+ Do you offer cancellation insurance?

+ Are pets allowed in the residences?

+ Is it possible to arrive before 5pm?

+ Is it possible to reserve adjacent apartments?

+ Can I add services to a reservation?

+ Is it possible to pay in chèques vacances ?

+ When will my payment be debited?

+ Are charges and heating included in the price?

+ Will the swimming pool be open?

+ What is a sleeping nook ?

+ Is the kitchen fully equipped?

+ Are pillows and bed linen provided?

+ Are there raclettes or steam cookers at the residence?

+ Will the residence provide a cot if needed?

+ Is there a children’s club?

+ How can I search for my stay on the website?

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