SPECIFIC TERMS AND CONDITIONS OF SALE
Applicable to all of the following companies : SAS LA SOULANE RCS BORDEAUX 393 543 772 - SARL KERMAEL RCS BORDEAUX 429 495 716 - SARL VILLAGE CLUB ST BRICE RCS BORDEAUX 421 162 975 - SARL LE GRAND TETRAS RCS BORDEAUX 424 767 143 - SARL LES TERRASSES DE L'OCEAN RCS BORDEAUX 492 149 919 - SARL NEMEA PEYRAGUDES RCS BORDEAUX 521 203 588 - SARL LA DOMANIALE RCS BORDEAUX 437 927 163 - SARL EURANCELLE RCS BORDEAUX 423 398 999 - SARL LE MAS DES OLIVIERS RCS BORDEAUX 531 219 087 - SARL NEMEA IMMO RCS BORDEAUX 509 663 795 - SARL NEMEA VACANCES RCS BORDEAUX 521 203 588 - SARL LES KER RCS BORDEAUX 790 360 416 - SARL LE DOMAINE DE LA BAIE RCS BORDEAUX 797 989 258
No right of retractation
Pursuant to Article L.221-21-8 of the French Consumer Code, “the right of retraction cannot be exercised for contracts for the provision of accommodation services, goods transport services, car rental services, catering or recreational activities that must be provided on a specified date or period.”
This contract is subject to the status of tourist residences. You cannot, under any circumstances, be domiciled at NEMEA. You cannot avail yourself of the legal provisions applicable to residential leases, in particular with regard to the maintenance of the premises. Any domiciliation in the residence, private or professional is prohibited.
When booking, you must pay a deposit equivalent to 25% of the overall price of your stay, the administration fees in accordance with the price conditions in force and the full amount of the cancellation insurance if you choose to take it out. The balance must be paid at least 30 days before the start of your stay, without any reminder from us. If you book less than one month before arriving at the residence, you must pay the full amount of your stay when booking.
It should be noted that for your booking to be confirmed you must remember to send us the cheque for your deposit within seven days accompanied by the signed booking contract. In the case of the balance not being within the specified timeframe (30 days before your arrival) our company reserves the right to consider your booking as cancelled and, consequently, may apply the cancellation fees provided for in the paragraph “Cancellation of stay” below.
For all bookings made less than seven days before the start of the stay, the full amount of the stay is payable when booking by credit card only.
In order to allow you to enjoy your holiday in complete peace of mind, Nemea has taken out a policy with Mutuaide Assistance via Gritchen Affinity contracts n°6182 & 6183, and offers customers a cancellation insurance when booking . We strongly recommend that you subscribe to this insurance which will provide you with compensation in the event of a problem.
Our prices are given in Euros and are inclusive of all taxes and VAT following the rate currently in force. Any later changes to the VAT rate in force or any creation of new taxes for the services provided which may occur between the moment when the prices were set and their invoicing will automatically result in a modification of the total price. Prices do not include the tourist tax which is payable at the residence. The amount of this tax collected by the municipal authorities varies from commune to commune.
Prices may be modified without prior notice in the case of a price increase imposed by service providers or in the case of a major economic upheaval. For every booking, administration fees are collected in accordance with the price conditions in force. Special offers and discounts may not, under any circumstances, be retroactive.
Our prices always include the provision of accommodation, water, electricity, heating and rental fees (unless otherwise specified for the residences concerned).
All of the optional services will give rise to the price supplements provided for in the brochure or the dedicated web page.
We remind you that you must contract a liability insurance covering the risks inherent to occupying the accommodation booked (also, parking, garage or ski lockers), namely theft, loss or damage to your personal objects as well as any deterioration to the furniture provided in the rental accommodation and damage which may be caused in the residence as a result of your negligence. We recommend that you ask your insurer to insure you for holiday accommodation if your contract does not include this guarantee.
Conditions of stay
The service is provided for seven consecutive nights for stays of one week and for two consecutive nights for weekends. The date of the start of the stay is provided in our brochure in force.
The prices and dates of stay will be confirmed by our services when booking. Registering for one of our stays implies that you have read and understood the specific conditions which appear in our brochure in force.
We draw your attention to the deformations which residences and apartments may experience when photographs are taken using a wide angle lens and that all the illustrations, drawings, photos or pictures appearing in our brochure or our web site do not have a contractual value.
Every apartment provided for a maximum number of occupants may not be occupied by a greater number of people. Children from 2 years old onwards are considered as occupants in their own right. Any request to exceed this number will be refused.Nemea provides you with leisure facilities. However, we remind you that, among other things: - when accessing swimming pools, children must be accompanied by parents and that they are under their responsibility, - access to saunas, Jacuzzis and spas is forbidden to children,
Also, the use of leisure facilities is strictly prohibited to people who are not staying in the residence.
Within the residence, the customer must behave reasonably with staff and the facilities provided. Failing this, he may find himself evicted from the residence. Alcohol consumption is strictly forbidden in all communal areas, except in the restaurant.
We draw your attention to the fact that our residences are not adapted for group stays or individual stays outside of the family home for minors under the age of 18 years unaccompanied by those legally responsible for them. Nemea reserves the right to refuse access to accommodation which may have been booked in disregard for this provision for minors under the age of 18 years unaccompanied by those legally responsible for them who arrive at the reception of the residence and will immediately cancel their stay.
The services offered by Nemea, may they be free or paid for, are subject to conditions, please seek further information from Nemea’s team members.
Although not necessarily recommended, pets kept on leashes are authorised in our residences on presentation of an anti-rabies certificate and on payment of a supplement in accordance with the price conditions in force. Pets are not allowed to roam free and must be kept on a leash. They must not remain alone locked in an accommodation unit when their master, who is legally responsible for them, is absent. First category dogs “attack dogs” (pitbulls, etc.) and 2nd category “guard and defence dogs” are prohibited.
Promotions only apply to accommodation prices and not to associated services. They cannot be cumulated and are only valid for one stay. In no case shall promotions and reductions be retroactive. Customers who have benefited from promotional codes exclusive to certain organisations (works councils, groups, etc.) will have to provide a proof of membership to this organisation, by any means, upon their arrival on site. Otherwise, the difference in price with the public price will have to be paid by the customer before the keys are handed over.
When booking, if you have a special request for a certain accommodation unit, we can only guarantee that you will be allocated to this unit, subject to availability, on payment of a supplement of €50 incl. VAT per stay. Valid only for some residences and for certain specific requests. Please contact our booking agents.
Alteration of stay
Our company accepts changes to the stay already booked, subject to availability and in exchange for the payment of a fee of €50. However, changes can only be requested 30 days or more before the initially planned departure date. Our company may not be held responsible in the event that the alteration requested is not possible.
Cancelletion of stay
In the case that you are unable to travel as planned, your telephone cancellation must be confirmed within eight days by registered delivery letter, date as postmarked.
We will deduct from the price of your booking :
- 10% of the amount of your stay with a minimum of €50/accommodation if you cancel more than 60 days before your scheduled arrival date;
- 25% of the total amount of your stay, with a minimum of €50 per flat, for any cancellation notified between the 60th and the 21st day before your scheduled arrival date;
- 50% of the total amount of your stay for any cancellation notified between the 20th and the 15th day before your scheduled arrival date;
- 75% of the total amount of your stay for any cancellation notified between the 14th and the 8th day before your scheduled arrival date;
- 100% of the total amount of your stay for any cancellation notified between 7 days before your scheduled arrival date and the scheduled arrival date.
In the case of a cancellation, the administration fees in accordance with the price conditions in force and the total amount of the insurance payable when booking remain acquired by NEMEA.
Any stay which has started, but which is interrupted or shortened will not be entitled to any form of refund.
Any stay booked in the context of a special offer (Vente privée.com, etc….) cannot be refunded
On the day of arrival, you must submit the voucher you received after paying the balance of your booking. The residence manager will welcome you from 5 pm to 8 pm. He will give you the keys to your apartment, the inventory of the furniture and equipment and will ask you for a deposit cheque.
It is important that you check the general condition of your apartment and the inventory and, if necessary, that you inform reception about any defects or any missing object.
If, owing to an unexpected problem, you are unable to arrive at the times shown above, you must inform the Residence (see the telephone number on your voucher) or contact the Nemea group’s sales service on 05 57 26 99 31.
On the day indicated on your booking contract, the apartment must be vacated before 10 am. It must be returned to us perfectly clean. Your deposit will be refunded to you when check-out after the inventory has been checked. Any broken or damaged object in the flat or the communal areas and any fees required for cleaning the apartment or returning it to its original condition will be payable by you. If the amount of the deposit is insufficient, you will be asked to pay the difference. In the case of early departures outside of reception opening times, the deposit will be returned to you within eight days after your departure.
“Cheque Vacances” holiday vouchers” we wish to inform you that NEMEA is certified by the Agence National pour les Cheques Vacances for the payment of our rental services. Holiday vouchers must be sent by registered delivery with return receipt. If they are not sent using this format, Nemea declines all responsibility in the event of the loss of the afore-mentioned vouchers.
If you have any special requests, please communicate them to us when registering. We will do our utmost to meet your wishes. However, we are unable to commit to doing so and we may not be held liable if we are unable to do so.
You may contact us to obtain further information about the apartment you are going to occupy. Information about the resort, the surrounding area and activities available are provided for information purposes only and we may not be held liable for them.
For all further information about life in the resort, please contact the Tourist Office.
Weather or climate conditions may result in a delay in opening times for residences and/or resorts or their early closure. NEMEA may not be held liable for this.
We wish to bring to your attention that as a holiday resort operator, NEMEA is not subjected to the so-called hotel liability set out in Articles 1952 and 1953 of the French Civil Code. As such, NEMEA is not the custodian of objects and cars stored within the residence. Apartments and car parks are made available, but they are not under surveillance. Consequently, NEMEA cannot be held liable in the event of loss, omission, theft or damage of personal belongings belonging to customers in particular in the accommodation, in the individual safes, in the common premises or in the car park of the residence. We remind you that you are responsible for the security of your accommodation during your stay and it is up to you to take out any insurance accordingly.
Similarly, NEMEA cannot be held liable in the event of nuisance or disturbance of enjoyment which would disturb or interrupt your stay, or lead to the total or partial closure of the residence or all or part of its collective facilities, or the impossibility for NEMEA to provide certain services, in particular due to the occurrence of any event of force majeure or fortuitous event (such as avalanche, drought, floods, oil spills, storm, general gas, electricity or water outage, works in the vicinity of the residence or any works not under the responsibility of the Operator, strikes, prohibitions to open or access the facility prescribed by any government, administrative and / or health authority due to the occurrence, in particular of an epidemic or pandemic or any health risk).
Taking part in activities or sports and using the recreational facilities for adults and children, available to you with or without supervision, including outside of the residence, shall be done under your own responsibility.
Our teams are on site and available throughout your stay to answer any questions you might have and solve possible issues you may have encountered so you can fully enjoy your stay. Our teams shall be contacted in first instance regarding all issues. After your stay, any claim can be the object of a letter addressed via registered post to Nemea, Service Relation Clientèle, Immeuble Rubis, 10 Bis rue Gutenberg, 33700 Mérignac, France – or an email addressed [email protected] within 30 days of the end of your stay so we can deal with your issue as promptly as possible. Please be aware that the longer you wait to file a claim, the more difficult it will be for us to solve your issue in the respect of your best interests. Please indicate in your letter the name of the person who booked the stay, the booking number, the dates and location of your stay, as well as the type of accommodation booked so we can process your request more efficiently. We also ask that you send alongside this letter any supporting documents that may be required to process your claim without delays. Please be aware that if a dispute formalised in writing cannot be solved with our Customer Relations Department, you can engage a mediation procedure by contacting the mediation and cyber services CMAP, either online at www.cmap.fr/consommateurs or by post to